Yes. We sell directly to the public as well as to licensed funeral homes and cemeteries. When ordering a casket, we do recommend using your funeral home as the Ship To address. It also helps to give you funeral director notice so they can expect the delivery.

Yes. We accept Visa, Master Card, American Express and Discover Card. Some restrictions may apply for international shipments.

Our products are only listed online. We do not keep printed catalogs as we are constantly adding and updating our items. Keeping our products online also helps reduce paper waste. We do try to list all of our items with as much information as possible, but if you should ever have additional questions, just give us a call and we’ll gladly assist you.

Regular Ground delivery comes via FedEx and usually takes about 1-4 business days depending on the destination

Yes, you can. There is an extra fee for express delivery and the order needs to be received by 1:00PM Eastern Standard Time.

We guarantee our caskets and urns to be without any factory defects. Please see our Return Policy below.

BrandMemorials and its parent company The Eternal Image Group LLC will provide a no charge exchange for any product whenever possible in the event of a genuine factory defect. All returns must be unused, in saleable condition, returned in original packaging & issued a Return Authorization number originating from Eternal Image Group or they will not be accepted.

Shipping instructions or a Call Tag will be issued when you contact Eternal Image Group for your Return Authorization. Other exchanges or refunds for any other reasons may not be approved and will be considered on a case-by-case basis if granted. All exchanges or refunds will be at the sole and final discretion of Eternal Image Group.

Except for factory defects, all returns will be subject to a 20% restocking charge. Eternal Image Group is not responsible for freight or shipping charges on returns. Please DO NOT return any products to us unless you have a Return Authorization.

Usually, the funeral home places the ashes in a plastic bag that can be taken out of the temporary box and placed directly in the permanent urn. Many families are able to transfer the ashes from the temporary vessel into the urn of their choosing on their own. For those who do not feel comfortable handling the bag of ashes, we recommend speaking with your funeral home, as they may be able to transfer the ashes into the urn for you.

Some families even have the urn shipped directly to the funeral home, so the ashes can be placed directly in it instead of the temporary vessel. If your family is planning to make this type of arrangement, we recommend letting the funeral home know of your plans so they are aware that the urn is to be delivered to them.

The basic rule of thumb regarding the capacity of an urn is 1 cubic inch per 1 pound of body weight. For example, if your loved one weighed 200 pounds at their time of death, they would require an urn with a capacity of at least 200 cubic inches.

Yes. Order the casket from us first and then notify your funeral professional that we will be sending it to them.

Yes, by law the funeral home has to accept the casket you have chosen. The United States Federal Trade Commission has created funeral regulations for this purpose: all funeral homes have to accept caskets from outside dealers. It is illegal for any funeral home to refuse.

We would encourage you to include the funeral director and his/her staff in your plans so that they know what to expect. Most of them are well trained professionals and will be happy to help you plan for the arrival of your special casket or urn and for its use in the funeral itself. Beware of those who are not willing to assist.

The weight of our casket ranges from approximately 175 – 237 pounds. The specific weight of the casket depends on the material used: wood, steel, etc.

The quality is the exactly what you would find in any funeral home. These same caskets are sold to funeral homes direct.

Yes, you can. You must prepay your purchase (including all shipping and other applicable fees) and allow approximately 8-weeks for delivery.

We are sorry, but the caskets are ready to ship and cannot be changed on the inside.

Yes, we recommend you contact the funeral home after you have ordered the casket and inform them that they should expect to receive the casket from BrandMemorials / The Eternal Image Group.

Yes, you can. But the funeral home may not have to accept the casket in advance because they are not required to store a casket for you. Please contact us before ordering the casket and if it is pre-need, and we can help.

Yes, it can be shipped to your residence.

All of our wood caskets are solid wood, not composite. If the description says “Hardwood,” it is poplar wood that can include walnut or oak. Mahogany caskets are made from North American and South American mahogany trees.

Many families often request to use one of the various licensed logos in our portfolio for engraving onto a cemetery monument or grave marker. We have a program that allows you to legally do it. For a service charge of $129 per use, we provide the legal authorization required for your engraver to proceed to use the logo design. From a Major League Baseball team, to The Vatican Observatory or even the rock band KISS!